Smart Clinic Queue Management
Manage the patient journey from reception and ticketing to doctor calling, display screens, examination, transfers, and operations monitoring.
ATC Software
Analysis, design, development, training, support, and continuous improvement.
About the solution
Key capabilities
- Ticket issuance and queue organization
- Reception dashboard for patient flow
- Doctor dashboard for calling, recalling, starting, and completing examinations
- Public display with visual and audio calling
- Display ticket number and clinic or room
- Clinic states: active, paused, and closed
- Automatically disable calling tools when a clinic is paused
- Patient transfer and referral between clinics
- Track waiting, called, in-progress, and completed states
- Daily operational reports and statistics
- Optional WhatsApp notifications when a suitable gateway is available
- Customizable permissions and workflows
A clear patient journey from arrival to visit completion
The system connects reception, doctor workflows, public calling screens, and administration in one operational cycle.
Ticket issuance
Select the clinic and priority, then add the patient to the waiting list.
Doctor queue management
Call next, recall, postpone, start examination, and complete the visit.
Display and calling
Show the ticket and room with visual and audio announcements.
Transfers and follow-up
Transfer patients between clinics and track visit and operational status.
Built for clinics and multi-specialty medical centers
See the system in a realistic workflow
The demo uses sample data and limited permissions so you can try reception, doctor, and display workflows without exposing sensitive system settings.
Subscription plans
Choose the plan that fits your organization. Prices and limits are read directly from the ATC subscription system.
Basic
Core plan for the smart clinic queue management system.
- Up to 3 clinics
- Up to 5 doctors
- Up to 3 reception users
- Up to 1 displays
- Core queue management
- Reports and analytics
- Text-to-speech calling
- Offline local licensing
Gold
Expanded plan for larger clinics and healthcare organizations.
- Up to 10 clinics
- Up to 20 doctors
- Up to 10 reception users
- Up to 3 displays
- Core queue management
- Reports and analytics
- WhatsApp integration
- Text-to-speech calling
- Offline local licensing
WhatsApp patient notifications
An optional add-on for the queue system. Choose a monthly message quota and monitor usage with automatic threshold alerts.
How the system works
2. The required clinic is selected and the ticket is added to the waiting list.
3. The doctor sees the live queue and patient statuses.
4. The doctor can call the next patient or select a specific patient when needed.
5. The ticket number and room are shown on the public display with an audio announcement.
6. The doctor starts the examination from the dashboard.
7. The visit can be completed or the patient can be transferred to another clinic.
8. A clinic can be paused or closed, which disables calling actions until it is reactivated.
9. Administration monitors queue status, completed visits, and operational statistics.
System requirements
Need a version tailored to your organization?
Permissions, workflows, reports, and integrations can be customized around your operations.
Request a quotation