1. Introduction
ATC (Al-Taqaddum for Computers and Information Technology) respects the privacy of users of its website and services.
This policy explains the types of data we may collect, the purposes for which it is used, how it is protected, and the parties that may receive it to the extent necessary to provide the service.
We do not use personal data for a purpose different from the purpose for which it was collected unless there is a lawful basis for doing so or the data subject has given consent where consent is required.
2. Data We May Collect
- Account data: name, email address, phone number, email-verification status, and login information associated with the account.
- Address and shipping data: recipient name, phone number, municipality, area or neighborhood, address details, and location landmark.
- Order data: products, quantities, prices, discounts, shipping, order status, and change history.
- Payment data: payment method, transaction status, references and identifiers returned by the payment gateway.
- ATC does not require the customer to enter confidential bank-card data into ATC when the transaction is completed on a secure external payment-gateway page.
- Support and after-sales data: messages, tickets, warranty or return requests, and attachments submitted by the customer.
- Security and operational data: network addresses in protected or hashed form, browser and device information, session records, and security events needed to protect accounts and services.
- Usage and analytics data: pages and general events related to use of the website when analytics functionality is enabled.
3. Why We Use Data
- To create, verify and manage accounts.
- To process orders, payments, shipping, tracking and after-sales services.
- To provide software, licenses, subscriptions and technical support.
- To prevent fraud and abuse and protect accounts and systems.
- To communicate about an order, service or support request.
- To improve the store and user experience and measure service performance.
- To comply with legal requirements or orders of competent authorities where applicable.
4. Sharing Data
We may share the minimum data necessary with service providers that we need to fulfill your order, such as shipping companies, payment gateways, email services, hosting providers or technical service providers.
We do not sell customer data to advertisers.
Each external provider is subject to its own terms and policies, and we seek to limit sharing to the data necessary to perform the requested service.
5. Processing Data Outside Libya
Some technical or cloud services or payment gateways may rely on infrastructure outside Libya.
Where data is transferred or processed outside Libya, ATC takes into account the nature of the data, the purpose of the processing, the level of protection and appropriate security measures to the extent reasonably possible.
6. Data Protection
We use technical and organizational measures to protect data, including access controls, encrypted communications, security-event logging, login-session protection, backups and appropriate preventive measures.
No internet-connected service can be guaranteed to be absolutely secure, so we review and update our protection measures on an ongoing basis.
7. Data Retention
We retain data for as long as necessary to fulfill the purpose for which it was collected and for periods required by legal or accounting obligations, proof of transactions, or dispute handling.
The retention period may vary depending on the type of record.
8. Customer Rights
Subject to applicable law and the nature of the record, a customer may request access to, updating of, or correction of their data.
Some historical records associated with a paid order, financial transaction or legal obligation may need to be retained and cannot be deleted solely upon request.
Some data can be managed directly through the customer account, and the customer may also contact ATC with any privacy-related request.
9. Cookies and Similar Technologies
The website uses files and technologies necessary to operate sessions, the cart, security and login functions.
Internal analytics may also be used to measure website usage when enabled.
This policy does not constitute consent to unsolicited marketing messages.
10. Policy Updates
We may update this policy when services, legal requirements or processing methods change.
The version number and effective date appear on the policy page, and versions associated with orders remain retained where needed to show which terms were in force at the time of the transaction.
11. Contact
For privacy-related inquiries, you may contact ATC through the contact methods published on the ATC website, including the official email address and support service.